16 Kugel Street
Holon
8th Feburary 2010
Holon Tours
1 Mota Gur Street
Tel Aviv
Dear Sir / Madam,
I took an organized trip to China that your agency offered a month ago. I wish to complain about the misleading information that was given to me on the Internet about that organized trip I took. Moreover, I would like to complain about the poor service I was given.
To begin with, when I saw your attractive ad on the internet, I decided to take this trip with you because you are a reputable travel agency. You promised that we would stay in five star hotel. In addition, it was promised we would get a good guide who is an expert in chinese culture customs and familiar with interesting routes in China.
1 Mota Gur Street
Tel Aviv
Dear Sir / Madam,
I took an organized trip to China that your agency offered a month ago. I wish to complain about the misleading information that was given to me on the Internet about that organized trip I took. Moreover, I would like to complain about the poor service I was given.
To begin with, when I saw your attractive ad on the internet, I decided to take this trip with you because you are a reputable travel agency. You promised that we would stay in five star hotel. In addition, it was promised we would get a good guide who is an expert in chinese culture customs and familiar with interesting routes in China.
However, when we went on the trip we realized that the hotels where we stayed were not five star hotels . They were actually youth hostels which offered rudimentary services, a fact which had been contrary to what you had promised in your ad. Moreover, your guide took us to places which had not been included in the original route, skipping some major tourist attractions, that we were supposed to visit. When we asked him why he decided to change the route he said very impolitely:"I am the guide and I am the one who decides where we will go". Therefore, we have missed many important sites and the whole trip was boring. If I had known that the route would be changed, I would not have gone on this trip.
.
To conclude, in the light of the above, I would appreciate if your travel agency will give me a refund or a compensation. I have to mention that I have been traveling with your company for many years and I have never complained about any trip. Unfortunately, this one turned to be unsatisfactory.
I look forward to getting your reply as soon as possible.
I look forward to getting your reply as soon as possible.
Yours Sincerely,
Noa Davari.
Great work, as usual!
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